About Mr. P. Jaipuria
Shri P. Jaipuria, Secretary General of the Insurance Institute of India since November 2024, brings over 30 years of experience from LIC, where he held key roles across marketing, IT, and operations. He previously served as Director of the College of Insurance, driving impactful education initiatives. Renowned for his strategic leadership and customer-centric approach, he is committed to advancing insurance learning and professional excellence in India.
1. Since your last interaction with us, what key initiatives or developments have been undertaken by the Insurance Institute of India to strengthen insurance education and professional standards?
A: The recent developments of the Insurance Institute of India relate to academic modernization, digital transformation, designing of new trendy programs and industry alignment.
Major updates are revision of contents undertaken in June 2025 and March 2026. We have introduced international reference books for professional examination. The syllabus of professional examination has been focused on aligning with global insurance practices and regulations.
III has always been playing a critical role to enable professionals update their knowledge by way of providing latest information and quality contents.
2. Has III introduced any new courses, certifications, or specialised programmes in response to evolving industry needs? What areas are currently seeing the highest demand?
A: A new online certificate course on Artificial Intelligence (AI) and Generative AI has been introduced. Another certificate course on product development in insurance industry is in offing in collaboration with Institute of Actuaries of India.
3. From your perspective, what are the most critical skill gaps currently observed among insurance professionals, and how is III addressing these gaps?
A: Skill gaps are found in the Critical areas of digital and data analytics. Updation in regulations and compliance knowledge is required. Lack of skills in risk assessment and underwriting is a grey area.
Secondly, soft skill development is a matter of level which needs to be upgraded. In order to address this, continuous professional development programs have to be designed for regular training. Training on AI, data analytics and insuretech tools are the need of the hour. There has to be a practical exposure to global practices through updated curriculum and collaborated institution.
4. With the insurance sector expanding and diversifying, how do you assess the demand for skilled manpower across domains such as underwriting, claims, risk management, and distribution?
A: In order to meet the rising demand consequent upon diversification of insurance industry, there emerges the needs of complete products like cyber, health and liability. Data analytics, risk modelling and sector expertise are the requisite materials to be supplied.
In claims management, necessary expertise is required to tackle the rising health, catastrophic and motor insurance. Similarly, fraud detection faster settlement and customer handling have to be focused.
Risk management requires to be more analytical having a trust upon forecasting and regulatory understanding.
A shift is required from traditional mode to digital platform and other possible channels like Bancassurance and motor underwriting, Health Insurance, Claims management, etc.
Above all, the manpower is to be empowered through specialisation.
5. How do you see technologies like Artificial Intelligence, data analytics, and automation reshaping job roles in the insurance industry? How is III preparing professionals for this shift?
A: III has introduced online certificate courses on Artificial Intelligence, It has also designed calendar programs on “Application of AI, Data Analytics” through College of Insurance, its training arm.
The new initiatives have been taken to prepare modules on topics like predictive analysis, fraud detection, and digital underwriting.
We in III, are planning to arrange simulation based learning for claims processing, risk modelling, etc.
6. What progress has III made in enhancing digital learning platforms, remote examinations, and flexible learning pathways for working professionals?
A: At present, case studies are analysed and discussed in calendar sessions. Till now all intermediaries are trained in Mobile Apps. We are on way to develop mobile friendly platform through Apps for target group.
For rendering the domain expertise, we are connected to practicing professionals of the Industry.
Remote proctored examinations are being held for professionals, but limited in its operation. We are thinking AI-based face recognition, eyes tracking etc. It will be introduced sooner in coming days.
It is high time to enable professionals to learn anytime, choose their path and progress at their own speed while aligning with career goal. We are thoughtful to provide trending/ learning in modules so that the entire training programs can be devised in to short and simple module.
Focus will be on reskilling for middle management professionals. CPD needs to be invigorated and hence life long learning culture is to be developed.
7. How important is continuous learning in today’s insurance environment, and what role does III play in promoting lifelong learning among professionals?
A: There are new emerging risks. Customer expectations are very high. There is galloping demand of digital first, personalised sessions. Professionals want to be careeristic, ambitious and competitive. Traditional skills are now being overshadowed by applications and technology. In order to reach at a win-win situation, CPD is a must and needs to be relooked and revisited.
III has always been playing a critical role to enable professionals update their knowledge by way of providing latest information and quality contents.
It has been engaged in preparing certificate courses in new upcoming subjects. Contents are being updated. Workshops/Webinars/Seminars are being organised regularly all over the nation. The faculty of COI,III are in connect with the Industry. The CPD is being revived.
8. What are the key priorities and strategic focus areas for III over the next few years?
A: III will prioritize training in AI, data analytics, automation, and insure-tech. Focus will be on reskilling for middle management professionals. CPD needs to be invigorated and hence life long learning culture is to be developed.
We have to bring in simulation, develop case studies, craft relevant courses for young generation. Due weightage is to be given for emerging topics like cyber, climate and health risk and resilience.
By the passage of time III will make a shift towards application based exams compared to the current memory based examination.
Quality is not be compromised in emerging areas like RBC, IFRS, etc.
