Hansa Research, India’s leading consumer insights firm, has released the 2nd edition of the Health Insurance Customer Experience Score (CuES) 2026 report, offering a comprehensive view of how health insurance…
The Government has clarified that health insurance claims in India will continue to be decided by insurers in accordance with the terms and conditions of the insurance policy, and there…
Health insurance claims in India will continue to be assessed by insurers according to policy terms, with the government ruling out any proposal to make the treating healthcare provider’s opinion…
Bengal Government Launches Rs. 5 Lakh Health Coverage Scheme The West Bengal government has introduced the Mukhya Mantri Swasthya Bima Yojana (MMSBY), providing health insurance coverage of up to Rs.…
Consumer Court Orders Rs. 20.25 Lakh Claim Payment After Early Policyholder Death A consumer court has directed an insurance company to pay Rs. 20.25 lakh to the family of a…
A consumer forum in Karnataka has penalised an insurance company for unfairly rejecting a policyholder’s claim, reinforcing the importance of fair claim settlement practices and transparent communication by insurers. The…
The Ministry of Finance has directed public sector insurance companies to extend immediate support to people affected by severe floods in Andhra Pradesh and Telangana. The directive follows widespread damage…
Global consulting firm J.S. Held announces the appointment of Irvinder Singh Lail as Head of Global Capability. In this role, Irvinder will further advance the firm's global operating model, formalizing…
Customer grievances in India’s general insurance sector have increased sharply, raising concerns about claims handling, service standards and the communication of policy terms. According to a Reserve Bank of India…
A policyholder secured a ₹20,000 compensation after Life Insurance Corporation of India (LIC) delayed the payment of ₹83,000 over 11 years. The dispute arose when LIC failed to disburse maturity…