The insurance division of the Department of Financial Services (DFS) has been ranked second in the Group A category of the Grievance Redressal Assessment Index (GRAI). The recognition reflects the division’s efficient handling of consumer complaints, adherence to regulatory guidelines, and commitment to timely resolution.
The GRAI evaluates government and financial sector organizations based on transparency, responsiveness, and effectiveness in addressing grievances. Securing the second rank underscores DFS Insurance’s focus on strengthening customer trust, improving service quality, and ensuring accountability in complaint management processes.
Experts note that achieving a top ranking in GRAI demonstrates the division’s proactive approach in enhancing grievance handling frameworks, promoting regulatory compliance, and fostering confidence among policyholders and stakeholders in India’s insurance ecosystem.
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