Ahmedabad Ombudsman Centre
Case No. 11 / 002 / 0219
Mrs. Gita Modi
Vs.
The New India Assurance Co. Ltd.
Breakdown of Refrigerator – Claim under Housholder Policy – Surveyor reported that as there was on accidental break – down, claim is not payable. Respondent’s Regional Office spoke of no mechanical breakdown and as per Respondent’s repudiation letter, claim fell outside the scope of Policy. Lack of clarity and lack of uniformity observed in all these correspondences. The logic of repudiation is not convincing. Benefit of doubt given in favour of the Complainant. Repondent to pay Rs. 3,900/- to the Complainant.
