In a bid to get instant solutions, Kotak Mahindra Life has recently launched its AI-driven conversational voice assistance KAYA. Haptik, which is the world’s largest conversational AI platform developer, has developed the voice assistance Kotak Life At Your Assistance (KAYA). With KAYA, customers will get 24X7 assistance along with easy instant solutions to the customers with the aim of improving customer experience in terms query resolve regarding premium payment, policy renewals, policy statements, policy information and bonus/fund value.
Kirti Patil, Chief Technology Officer, Kotak Mahindra Life Insurance said, “KAYA is a major milestone in Kotak Life’s digitalization journey. KAYA has reduced the wait time for our customers by as much as four times, and has reduced human dependence to resolve a large number of routine queries. With its self-learning architecture, KAYA can connect to various sections of the support team for smooth customer experience.”
