Bajaj Allianz Life Insurance has recently launched i-SERV, a first-of-its-kind video calling service within the life insurance industry. The insurer has designed i-SERV in order to enhance the customer experience and provide swift resolutions to their queries. Customers need to head to the video booth (kiosk) and connect with a Bajaj Allianz Life customer service representative on a video call. i-SERV offers a wide range of services and covers almost all the transactions currently offered at a branch physically. This service is available to customers across 125 Bajaj Allianz Life branches in 112 cities.
Kayzad Hiramanek, Chief – Operations and Customer Experience, Bajaj Allianz Life said, “In the digital era, we have ensured to include a human element while managing our customer experience journey. i-SERV, a simple yet effective solution, is another step in that direction. Customers will not only get their queries resolved in a couple of clicks, but also have a human interface while doing so, which we believe is essential in getting our customer service goals done.”
