The insurance benefit or accident cover that comes with a new credit card may not be as transparent as is made out to be. Ask a Gujarati credit card owner’s family that was made to run circles to get the benefits from Standard Chartered Bank after his death but finally got a reprieve from the apex consumer court.
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Rapping Standard Chartered Bank in Ahmedabad, the National Consumer Disputes Redressal Commission in a recent ruling rejected all its alleged attempts to deny insurance benefits – of up to 4 lakh – to the family of Ramesh Bhai, who died in a car accident soon after applying for the credit card in 2000.
“The revision petition (of the bank) is dismissed for want of merit as well as on the ground of limitation (delay in filing the plea),” said the commission’s Presiding Member J.M. Malik and Member Vinay Kumar.
The apex consumer court trashed Standard Chartered Bank’s stand that on the question of claim under the personal accident insurance cover, the complainant was a consumer of the insurance company and not of the bank.
“It needs to be noted here that there is nothing in the written submissions of the bank before the district forum to show that any part of the arrangement was directly required to be entered into between the deceased and the insurance company,” Malik observed.
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