Mr. Umesh Guglani, the complainant has stated in his complaint that his car was stolen on 24.12.2016. He had submitted all the required documents to the insurer but his claim was repudiated by the insurance company on the ground of non submission of one ignition key. The complainant stated that his car- Hyundai Xcent bearing registration no. UP 80 DH 5888 was stolen on 24.12.2016. The incidence of theft was reported to the police and to the insurer on 25.12.2016. All the required documents except one ignition key were submitted to the insurer but his claim was repudiated by the insurance company on the ground of negligence on his part in safeguarding the vehicle as he could not submit one ignition key. The insurer appeared for personal hearing and stated that on receipt of the complaint through this forum, the claim was reviewed and it was decided to settle the claim on sub standard basis for an amount of Rs. 4,24,625/- being 75% of IDV subject to consent of the complainant. Subsequently, over telephone, the complainant also expressed satisfaction over settlement of the claim.
